Complaints against Pharmacists

The Board, under the Health Practitioners (Professional Standards) Act 1999 is empowered to investigate complaints received about Queensland registered Pharmacists.

To lodge a complaint about a registered pharmacist, it is necessary to provide the Board with written details. The Board may be required under section 51 of the Health Practitioners (Professional Standards) Act 1999 to refer the matter initially to the Health Quality and Complaints Commission. The Health Quality and Complaints Commission may refer the matter back to the Board for investigation if the Board and the Health Quality and Complaints Commission decide that professional standards have been compromised.

When lodging a complaint about an unregistered person practising, it is necessary to provide the Board with written details.

Details which the Board will need when a complaint is lodged are as follows:

• the Pharmacist's name;
• if the Pharmacist's name is not available, the name of the pharmacy where the incident took place;
• the date of the incident;
• the type of treatment received;
• the nature of the complaint;
• the complainant's contact address and phone number.

The Board has a dedicated program (Professional Standards Program) to deal with complaints against health practitioners.

For more detail please contact staff of the Program:

• telephone: 07 3225 2467
• fax: 3234 1013 or
• email: complaints@healthregboards.qld.gov.au

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